Shipping & Returns

Returns Policy:

If you are not happy with your purchase, you may return most new, unopened items within 30 days of the date of purchase for a full refund (excludes shipping costs). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returned items must be in original, unopened condition. If items are received in unsellable condition, your return may not be processed.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping:

We currently ship to locations within Australia only. Shipping is charged at a flat rate of $9.95 per order. Spend $150.00 or more for FREE delivery! Items may arrive separately if shipped from different locations. Most items will be dispatched the same day if order is placed before 12PM, unless stated otherwise.

 

** Excludes climbing equipment and soft play equipment. Freight for these items will be quoted and charged after your order has been submitted. **